Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 403-291-6155 or make an appointment online!
Know Your Rights
I love this place!! Imagine visiting a repair shop where they actually listen and are so honest! Before WRENCHES that was was hard to find. Jay and his team are phenomenal! Extremely helpful, extremely fair, and will only charge you for what you truly need! They really take care of you, your car, and their reputation. Highly highly recommended!!
Hi Jay! Thanks for the good service. The truck idles much smoother now.
Been going here for 2 years and it's always the best experience! Friendly and honest people.
This shop is the best shop I've been to, I went based on a friend's recommendation and now family and friends go there too. They remember you, they remember your vehicle and they remember what they have done for you. They are very very honest and only do what needs to get done and tell you what can wait. My air fan stopped working and due to my schedule I couldn't get it in right away. I went a month without air conditioning, a very hot month. When I took it they told me it was only an unplugged wire. They plugged it in and had me on my way, any other place would have taken advantage of the situation but not Wrenches. Thank you for everything! You have saved me over and over again!
Jay's is honest and accommodating and would try his best to fit you in. He has staff but because of his good reputation, you'd best call ahead of time to book an appointment. He selects good parts and honestly tells you if a fix is needed or not (at no cost). I sometimes sit at the armchairs working on my computer while waiting for the job to be done.
Awesome service! I've been several times over the past 5 years or so and have always been treated fairly. I've referred my family and colleagues and they're extremely happy. Honest, doesn't overcharge and is there when you need him no matter if the job is big or small.